Refund and Returns Policy
1. General Policy
By purchasing from our marketplace, you acknowledge and agree that all sales of digital products are final. Due to the nature of digital goods, we do not offer refunds or exchanges once a purchase is completed.
2. Customer Responsibility
Before making a purchase, it is the customer’s responsibility to carefully review product descriptions, compatibility requirements, and specifications. We are not responsible for any issues related to compatibility, operating systems, software versions, or device-related limitations.
3. Refund Eligibility
Refunds will only be issued under the following circumstances:
- If a customer accidentally purchases the same item twice, they may request a refund for the duplicate purchase.
- If the product is proven to be defective and the issue cannot be resolved by the seller or our support team.
4. No Refunds After Download
Once a digital product has been downloaded or accessed, refunds are strictly not allowed. By completing a purchase, the customer waives their right to a refund unless the exception in section 3 applies.
5. Technical and Compatibility Issues
We do not provide refunds or accept responsibility for technical issues related to a customer’s specific device, operating system, or software incompatibility. Customers must ensure their systems meet the product’s requirements before purchasing.
6. Chargebacks and Disputes
Initiating a chargeback or dispute without first contacting our support team may result in account suspension. We encourage customers to reach out to us if they encounter any issues with their purchase.
7. Marketplace Disclaimer
We’re a digital marketplace that connects customers with talented independent creators and vendors. Each vendor is responsible for the products they list and sell through our platform. While we carefully review listings to maintain quality, VisualStorms is not directly responsible for the individual products provided by vendors.
If you ever experience an issue with a purchase, our support team is always here to help and communicate with the vendor on your behalf to make sure it’s resolved as smoothly as possible.
8. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
For any inquiries, please contact our support team before purchasing to clarify any concerns.